If an item is back-ordered we ship the item for FREE and any other like animal can ride along for FREE as well.
- All back-orders are created on the Friday following your shipment date. Once the back-order has been created, you will receive an email notification that an order has been created.
- You can use the code COMBINE once you are at the cart page of AquariumDepot.com to add items to the back-ordered item without incurring any additional shipping charges (unless the animal being added requires a faster shipping service then the animal which is back-ordered.
- If within TWO WEEKS the item(s) are still not available to ship, you will be provided a refund for the item(s);
- Payments that include gift cards and/or coupons with credit card or PayPal payments will be returned back to the gift card/coupon prior to a returned reimbursement to your credit card or PayPal account