Support Center

AquariumDepot - Shipping

  • Need a Specific Delivery Date?

    Need a Specific Delivery date? There are two scenarios which exist: (1) Order Yet to Placed: If you have n...

    Dec 15, 2016 09:56PM EST
  • Free Ship Packs

    When adding to "free ship packs", you can only add anything to your box - without incurring any additional shi...

    Dec 15, 2016 09:52PM EST
  • Help - When is my order shipping

    Please click Here Get My Shipping Date or visit If the date we ha...

    Dec 15, 2016 10:00PM EST
  • Why was my item Back-ordered?

    Live Animals are not always predictable - just like people, you can plan for the worst, hope for the best and ...

    Dec 15, 2016 10:06PM EST
  • International Shipping Request

    Thank you for your inquiry. Although we do not currently ship to your country, we are in the process of expan...

    Oct 13, 2013 05:44PM EDT
  • Why did my order get bumped?

    Unfortunately there are times when we feel it necessary to bump your order. The most common reason we bump an...

    Dec 15, 2016 10:09PM EST

    I completely understand your concern, however our policy states that if there is a DOA reported or a claim mad...

    Jan 27, 2015 01:51PM EST
  • It is really cold here

    We have several options for shipping: We offer USPS - orders over $75 - ship free with this service unless up...

    Dec 19, 2016 07:56PM EST
  • 14 Day Guarantee

    14 Days Guaranteed Living or Credit we'll be giving! Our 14 day guarantee begins at time of delivery. ...

    Dec 19, 2016 07:57PM EST

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